Focus on Quality

We have been producing and offering top quality products.

At Coca-Cola Hellenic, the quality and safety of our products are non-negotiable values ​​and constitute the core of our activity, but also our most important obligation to our consumers and customers. We invest systematically in order to offer the consumer the right product, in the right packaging, at the right point of sale, with safety as our primary concern.

We care about the health and safety of the consumer

We control the quality of the products we produce and distribute at all stages of their life cycle. We regularly apply organoleptic, chemical, physical and microbiological controls, with strict acceptance criteria for compliance with the specifications of the packaging, the products, the ingredients, as well as the production and distribution stages. At the same time, all our products have the necessary markings, as provided for by the Food and Beverage Code.

Also, on the production lines, we have invested in a sophisticated and specially adapted statistical production control software, which directly displays the results, so that improvement actions can be taken immediately, where necessary.

The bottling facilities use ingredients and packaging materials only from approved suppliers. Both ingredients and finished products are tested in quality control laboratories at our own facilities.

We certify and audit our production units and collaborate with scientific bodies

All our units are certified according to ISO 9001 and ISO 22000 & FSSC 22000, which ensure the production of Quality and Safe food. Every year, repeated inspections are carried out in the laboratories of our company's four production units, in accordance with the framework of the company's internal standards, which exceed the requirements of the legislation and the ISO 22000 system. Our internal procedures are designed to fully support the priority we have set for the production of safe and excellent quality food and beverages. In this light, we carry out internal inspections on an annual basis, with acceptance criteria stricter than both the requirements of the quality standards (e.g. ISO22000) and those of the legislation

On an annual basis, a microbiological "ring test" is carried out, with the participation of all the microbiological laboratories of the factories, in collaboration with the University of Budapest. The results of the test rank our laboratories in the top positions every time, demonstrating the commitment and training of our people.

We develop and implement systems, standards and practices to ensure food quality and safety, through which we document and communicate the principles that govern it. In addition, as a bottler of The Coca‑Cola Company, we implement the KORE quality management program, which sets strict standards for product quality and safety and the suitability of packaging.

Also, quality department employees participate in recurring training programs related to quality management and food safety.

We advertise our products responsibly

We follow the Advertising Principles of the Cyprus Advertisers Association, which ensures that our communication material is legal, appropriate, fair, honest, reflects reality and respects the diversity of people in terms of age, gender, race, religion and physical or mental ability. At the same time, the marketing department carries out checks of advertising messages before their communication, while in cases where there is insufficient knowledge of the limitations and elements that need to be checked, corresponding actions are carried out by legal offices.

We are committed to responsible marketing to children under 13.

Respecting the rights of parents and guardians is a cornerstone of our responsible marketing policy. We respect their role in making the right choices for their children, which is why we do not advertise or promote our carbonated products to children under 13 and we ensure that all our partners adhere to the same commitments.

We pay particular attention to communication and the potential impact it may have on children, further following a specific advertising policy that refers to children. An example is the policy with which we focus on the promotion and communication of juice and water products in school premises, a practice that is also promoted through its supply chain.

We are committed to responsible marketing of our alcoholic beverages

We respond to the specificities of alcoholic beverage advertising by adopting relevant principles of responsible advertising, promotion and communication, which concern issues such as compliance with legislation, guiding principles for non-promotion and communication to minors, product placements, research, promotion of responsible consumption, electronic marketing, etc.

We respond to our customers’ requests

Our customers can communicate with us through the Customer Services Telephone Centre, to order products or to ask for technical support for cooler equipment or even to submit suggestions.

We monitor our customers’ satisfaction

We regularly monitor our customers’ satisfaction to enhance and support the smooth operation of our sales chain. For this reason, every two years we conduct a survey where the questions address the “total quality of our relationship” with our customers. 

We respond to our consumers’ requests

The Consumer Communication department receives, records, assesses and responds to requests and suggestions, acting as the communication channel that connects us with consumers.

The Department:

• Operates from Monday to Friday (09:00 – 17:00) with five toll-free lines for all products
• Conducts a consumer satisfaction survey annually and uses the results to improve our products and services