Stakeholder engagement

We engage with our stakeholders to listen and to understand their insights into the issues that matter most to our communities and our business.

Partnering with people, businesses and organisations that share our interest in a sustainable future and have a stake in our business is essential for our success. Engaging with our stakeholders strengthens our relationships and helps us make better business decisions to deliver on our commitments. 

We work with our customers, suppliers and other business partners across the value chain every day, as well as with government representatives, civil organisations, academia, non-governmental organisations, local communities’ representatives and our consumers.

  • We work with local communities on sustainable solutions that support local sustainable development goals.
  • On Group level, we engage with a variety of international organisations and business associations such as the UN Global Compact and UNESDA, while as organisational stakeholders of the Global Reporting Initiative (GRI) we share experiences and learn from people from other companies and industries.
  • Through our partnership with The Coca‑Cola Company we have access to consumer insights globally and locally, and we also make sure our partnerships and actions related to sustainable development are in synergy with theirs.

 

Stakeholder group

How we engage

Employees

Sustainable engagement and values index surveys, internal conferences, employee communications channels, individual development plans, internal communications campaigns, community and active lifestyle projects, volunteerism, whistleblower hotline, family Open Days

Customers

Regular visits, dedicated account teams, joint business planning, joint value creation initiatives, customer care centres, customer satisfaction surveys, customer events

Consumers

Consumer hotlines, local websites & social media, plant tours, research, surveys, focus groups, Open Days, consumer events

Suppliers

Joint value creation initiatives, sustainable sourcing, Supplier Guiding Principles, packaging associations, whistleblower hotline

Governments and regulatory authorities

Recycling and recovery initiatives, dialogue

Non-governmental organisations (NGOs) & Industry Associations

Dialogue, policy work, partnerships on common issues & joint projects, memberships of business and industry associations

Communities

Plant visits, community meetings, partnerships on common issues, sponsorship activities, Open Days, lectures at universities

The Coca‑Cola Company

Day-to-day interaction as business partners, joint projects, joint business planning, functional groups on strategic issues, ‘Top-to-Top’ senior management